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General questions
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title | What is my account number? |
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You can find your account number at the bottom right corner of your OmniParcel page after successful login.
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title | Can I check the tracking report of my multiple accounts? |
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Yes, you can check your tracking report of all your OmniParcel accounts together. Just You just need to make sure all your accounts are grouped together. If you are not getting your account in this groupseeing all your accounts, please contact our helpdesk. |
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title | Can I upload my address book to save in OmniParcel database? |
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Yes, you can. Please check the address book management page for more information : https://helpdesk.omniparcel.com/knowledge-base/address-book-management/ |
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title | Can I configure the email template of returns consignmentadd my regularly used commodities details? |
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Yes, you can. Please check Returns Email Template management screen at https://helpdesk.omniparcel.com/knowledge-base/return-email-template/visit the commodities management page for more details. |
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title | Can How can I add my regularly used commodities details? |
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| Yes, you can. Please check commodities management page for more details.
https://helpdesk.omniparcel.com/knowledge-base/commodities/stop my parcels at Origin if its above certain value? |
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To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To learn more about blocking consignments please visit the block consignment page. |
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title | Can I do custom mapping of my order file? |
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| Yes, you can please check custom mapping management page at https://helpdesk.omniparcel.com/knowledge-base/customs-mapping/How can I change incorrect address after consignment creation? |
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It’s not allowed to change the address once the consignment is manifested. If you would like to change the address before the manifest process, then please delete the consignment from reprint and manifest screen or via API and create a new consignment. If you have already manifested the consignment and the parcel is still in our warehouse then please contact our customer service at customerservice@omnianza.zendesk.com with complete details of your OmniParcel account and parcel. |
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title | How can I stop my parcels at Origin if its above certain value? |
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| To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To know more about block consignment please check at https://helpdesk.omniparcel.com/knowledge-base/block-consignment/Can I have demo test account login details please? |
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Please contact your account manager to request staging environment account for testing. |
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title | Do I need to whitelist my Ips? |
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No, you don’t need to whitelist your IP, however if your IP is blocked, please contact our helpdesk. |
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title | How can I change incorrect address after consignment creation? |
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| It’s not allowed to change the address once the consignment is manifested. If you would like to change the address before manifest process, then please delete the consignment from reprint and manifest screen and create the new one. If you have already manifested the consignment and the parcel is still in our warehouse then please contact our customer service at customerservice@omnianza.zendesk.com with complete details of your OmniParcel account and parcelmy default time zone for all reporting? |
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Please go to your profile settings to change the timezone. You can on your login name on top right corner. Image Added |
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OmniParcel API
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title | My customers are not receiving tracking emails |
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If creating consignments via API, ensure that receiver email is populated and that you are passing SendTrackingEmail as “true”. If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen. Image Added |
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title | Does OmniParcel API accept special characters in address fields? |
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No, OmniParcel does not accept special characters via API, Manual or bulk upload. |
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title | Can I have demo test account login details please? |
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| Please contact your account manager to request staging environment account for testingI am not getting signature service label in api response? |
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You need to use ‘Tracked Signature’ tag as an option in the Consignment Creation request by sending IsSignatureRequired parameter with the value as True. |
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title | Do I need to whitelist my Ips? |
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| No, you don’t need to whitelist your IP, but in case if your IP is blocked then please contact support@omniparcel.comCan I close multiple carrier’s consignments in one manifest call? |
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Yes, you can |
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title | Can I API OmniParcel to get tracking events? |
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Yes, please see our tracking options here. |
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title | My customers are not receiving tracking emails |
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In API integration with OmniParcel please make sure you have used proper tag to ask for tracking events on given email ID, also please make sure you have used that tag outside of individual consignment Item array?
If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen.
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title | Does OmniParcel API accept special characters in address fields? |
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No, OmniParcel does not accept special characters via API, Manual or bulk uploadtitle | How can I change my default time zone for all reporting? |
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Please go to your profile settings to change the timezone. You can on your login name on top right corner. Image Removed |
OmniParcel API
I am not getting tracking email even if I request in API |
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Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails Image Added |
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title | Does the cost returned by calling OmniParcel consignment creation API include the Australian GST for shipping? |
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Please contact your account manager to discuss how the rates are been setup in your OmniParcel account. |
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title | Do I need to get separate API key for testing? |
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Yes, you do need to get separate API key for our Staging server. |
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title | I am not getting signature service label in api response? |
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You need to use ‘Tracked Signature’ tag as an option in the Consignment Creation request by sending IsSignatureRequired parameter with the value as True. |
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title | Can I close multiple carrier’s consignments in one manifest call? |
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Yes, you can |
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title | Can I API OmniParcel to get tracking events? |
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Please refer to this section 8.0 TRACKING WEBHOOK / 9.0 CSV / 10.0 API - read through |
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title | I am not getting tracking email even if I request in API |
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Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails Image Removed |
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title | Does the cost returned by calling OmniParcel consignment creation API include the Australian GST for shipping? |
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Please contact your account manager to discuss how the rates are been setup in your OmniParcel account. |
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title | Do I need to get separate API key for testing? |
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Yes, you do need to get separate API key for our Staging server. |
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title | How can I get my API key? |
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You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key. First login with your OmniParcel account details, then follow below instructions. Click on Manage Users from Administration menu. Image Removed Click on the User you need API for. Image Removed You will find your API Key at the bottom of this setting page. Image Removed But, make sure you would need your different API key for your staging (test) account. If you do need to require staging environment, then please contact your account manager. |
OmniParcel Tracking
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title | What is the tracking URL? |
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http://track.omniparcel.com is the tracking URL for all consignments created by OmniParcel |
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title | Can I customise and use my own tracking URL? |
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You can have your personal branded tracking URL like http://track.mysitename.com. To setup your branded tracking URL please follow the settings from branded URL setting page https://helpdesk.omniparcel.com/knowledge-base/setup-branded-domain-name/ |
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title | How can I customise rotating ad banners How can I get my API key? |
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You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key. First login with your OmniParcel account details, then follow below instructions. Click on Manage Users from Administration menu. Image Added Click on the User you need API for. Image Added You will find your API Key at the bottom of this setting page. Image Added |
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OmniParcel Tracking
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title | What is the tracking URL? |
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http://track.omniparcel.com is the tracking URL for all consignments created by OmniParcel |
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title | Can I customise and use my own tracking URL? |
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You can have your personal branded tracking URL like http://track.mysitename.com. To setup your branded tracking URL please have a look at our tracking portal campaign and branded tracking portal pages. |
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title | How can I customise rotating ad banners on tracking portal? |
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Please view our branded tracking portal page for more information. |
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title | How do I know the number of total clicks on my ad banners? |
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You can check the total clicks on Ad track banners by going in OmniParcel> Reports > Tracking Portal Stats Image Added |
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title | How can I customise tracking emails? |
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Please check the settings for tracking email customization here. |
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title | Can I track my parcel by order number? |
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Yes, you can track your parcel by order number if you have provided your order number in the DeliveryReference field at the time of consignment creation. |
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title | Can I subscribe for tracking update alert? |
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To register for the tracking event update you need to subscribe to email alerta for tracking events. Email alert tracking subscription textbox will only appear on tracking portal if the settings for that alert textbox is enabled. To enable the tracking alert box, user need to go to track and trace Email settings, Menu> Administrator > Track & Trace Emails Image Added Select your track and trace email setup or create new if you don’t have one. Then change show subscriber = Yes. Image Added |
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title | Can I integrate my Live Chat application on tracking portal? |
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Yes, you can . Please click below to see the setting for ad track banners management. https://helpdesk.omniparcel.com/knowledge-base/tracking-portal-campaign/ |
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title | How do I know the number of total clicks on my ad banners? |
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You can check the total clicks on Ad track banners by going in OmniParcel> Reports > Tracking Portal Stats? Image Removed |
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title | How can I customise tracking emails? |
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Please check the settings for tracking email customization at here. https://helpdesk.omniparcel.com/knowledge-base/tracking-portal-campaign/ |
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title | Can I track my parcel by order number? |
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Yes, you can track your parcel by order number if you have provided your order number in reff1/ Delivery reference field at the time of consignment creation. |
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title | Can I subscribe for tracking update alert? |
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To register for the tracking event update you need to subscribe on email alert for tracking events. Email alert tracking subscription textbox will only appear on tracking portal if the settings for that alert textbox is enabled. To enable the tracking alert box, user need to go to track and trace Email settings, Menu> Administrator > Track & Trace Emails Image Removed Select your track and trace email setup or create new if you don’t have one. Then change show subscriber = Yes. Image Removed |
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title | Can I integrate my Live Chat application on tracking portal? |
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Yes, you can integrate your live chat application widget code in track and trace email setting. To add your live chat code, user need to go to track and trace Email settings, Menu> Administrator > Track & Trace Emails Image Removed Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page. Image Removed |
OmniParcel Consignment Creation
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title | Does OmniParcel require a HS code to be entered? |
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If the HS code is required, you must enter at least 6 digits. The HS code will be required for some trade lanes but not others however, due to changes coming soon, it is highly recommended to provide HS codes for all trade lanes. For the Australia Post Rest Of World service, the HS code will be required. For AU to NZ SEKO service – currently not required For AU to US SEKO service – currently not required For AU to UK SEKO service – currently not required
The decimal does not need to be entered. If you are manually creating consignment labels and you are required to enter the HS code for the particular trade lane, you must first enable the HS option from the menu>administration>preferences & settings. Then select ‘yes’ for: Show Harmonised code column. |
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title | I can’t get the rates in manual consignment creation screen? |
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There are many reasons behind that. Please make sure you are trying to get the rates for the address which has been quoted in your contract. Please make sure, the address is correct. Please make sure you are checking the rates, with signature or without signature. If you still can’t find the rates then please send copy of your contract and the details of address where you can’t find rates to support@omniparcel.com. Please also attach the screenshot of OmniParcel manual data entry screen so that we can see what information you are entering.
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title | I can’t get the rates for my returns consignment? |
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There are many reasons behind that. Image Removed Make sure you are on correct page, your url should have shiptype=2 You can go to the correct page from below page.
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title | Can I download the list of resent manifests? |
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Yes, You can download the recent list of manifest from Reprint and manifest screen. You can find your manifest on right side of the screen. Image Removed User cannot download the manifest for Omni Dynamic inbound consignments. |
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title | Can I delete my consignment? |
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Yes, you can delete the consignments before manifesting process. You can find the Delete button at the end of reprint and manifest screen. Image Removed |
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title | How can I reprint the label after manifesting process? |
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System will allow user to reprint and download label from tracking and history screen. User can search the consignment number and in this screen. Once you get the search record, please click on magnifier glass icon in front of the record. That magnifier glass will open the detailed view about that consignment. User can find the reprint button and download label button over there. Image Removed Image Removed |
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title | How can I upload my order file in OmniParcel? |
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Please refer to the bulk upload user guide. https://helpdesk.omniparcel.com/knowledge-base/bulk-upload/ |
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title | Which import type should I select to upload the order file? |
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Our standard OmniParcel upload file is “Seko Bulk Upload and Print”, however please confirm with your account manager about file type. |
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title | I get address not valid error even though my address is correct. |
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Please contact support@omniparcel.com with all details like your account name and specific error details. |
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title | I can’t see my suburb in OmniParcel suggestion list. |
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Please contact support@omniparcel.com with all details like your account name and specific error details. |
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title | I didn’t get the label of my returns consignment. |
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There would be few reasons behind that, Make sure you have used the correct email address without any spelling mistakes and make sure you have checked your spam folders as well. If you still have any issue, please contact Support@omniparcel.com with all details of your transactions. |
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title | What email address should I use to send my upload file? |
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Email address will be unique by different account and by different file type. If there is no special requirement then your default upload file template will be Seko Bulk Upload and Print. To get to know more about your template please contact your account manager. You can find your email id from below steps. Navigate to OmniParcel Menu > Bulk Printing > Bulk Upload Beta Your email address would be based on your upload file type. See below image for more details. Image Removed Please note: Every customer and every new OmniParcel account will have unique email ID. |
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title | Can I use my own consignment range? |
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Yes, you can use your own consignment range, please contact your account manager to know more in details. |
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title | Can I use my own carrier account number in OmniParcel? |
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Yes, you can use your own carrier account in OmniParcel, please contact your account manager to know more in details. |
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title | Can I Delete the consignments after manifest? |
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No, you cannot delete the consignment once it’s been manifested. |
OmniParcel Printing
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title | What is the print agent? |
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The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here. https://helpdesk.omniparcel.com/knowledge-base/install-print-agent/ |
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title | How many types of different size label can OmniParcel generate? |
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OmniParcel can generate 4” X 6”, 4” X 7” and A4. |
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title | How can I install my print agent? |
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To know more about Print Agent click here. https://helpdesk.omniparcel.com/knowledge-base/install-print-agent/ |
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title | Which login should I use to login in Omni Print Agent? |
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You must use your own OmniParcel account to login in Omni Print Agent. |
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title | Where can I see my printer’s queue in OmniParcel? |
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You can check your printer’s queue in OmniParcel Menu > Administration > Printers & Queue |
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title | How can I select my default printer? |
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You can go to OmniParcel Menu >Administration> Preference and Settings > Label Printer |
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title | Do I need Microsoft framework to install Print Agent? |
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To know more about Microsoft framework requirement please click here. https://helpdesk.omniparcel.com/knowledge-base/install-print-agent/ |
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title | I can’t print the labels? |
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There are few things which you need to check first; Make sure, your print agent is running in your windows system tray, Make sure your printer is turned On, Make sure your printer has enough papers inside, Make sure you are using compliant printer.
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title | I can’t do anything in Print Agent, its seems like frozen and cant even click anywhere in OmniPrint Agent. |
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This issue might happen due to stuck print jobs. |
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title | I can’t scan the barcode after printing. |
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This issue could happen if printing quality is not good. Please trouble shoot your printer to print sharp prints. |
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title | Fix labels being grainy or blurry when printed on a Zebra label printer |
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Users of a Zebra label printer can experience labels being grainy or blurry when printed using the OmniParcel Print Agent
If you experience labels being blurry or grainy when printed on a Zebra printer using the OmniParcel Print Agent, please follow the steps below to resolve the problem. The problem is usually caused by an option called “Dithering type” not having been set to “None”. Please note that if you have an older setup, this option may instead be called “Simulation”. To change this, open up the Windows settings go to the “Devices”, then select “Printers & scanners” in the menu on the left. Image Removed Select the Zebra printer and click on “Manage”. Image Removed Click on “Printing preferences”. Image Removed Now select the tab “Dithering”, select the option “None” under “Dithering type”, click on “Apply” and then click “OK”. Image Removed |
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title | What is your recommended label printer? |
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All our labels are well tested on Zebra GK420D Direct Thermal Printer with default settings. |
RTS
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title | Question 9integrate your live chat application widget code in track and trace email setting. To add your live chat code, user need to go to track and trace Email settings, Menu> Administrator > Track & Trace Emails Image Added Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page. Image Added |
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Return to the top
OmniParcel Consignment Creation
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title | Does OmniParcel require a HS code to be entered? |
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If the HS code is required, you must enter at least 6 digits. The HS code will be required for some trade lanes but not others however, due to changes coming soon, it is highly recommended to provide HS codes for all trade lanes. For the Australia Post Rest Of World service, the HS code will be required. For AU to NZ SEKO service – currently not required For AU to US SEKO service – currently not required For AU to UK SEKO service – currently not required
The decimal does not need to be entered. If you are manually creating consignment labels and you are required to enter the HS code for the particular trade lane, you must first enable the HS option from the menu>administration>preferences & settings. Then select ‘yes’ for: Show Harmonised code column. |
Expand |
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title | I can’t get the rates in manual consignment creation screen? |
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There are many reasons behind that. Please make sure you are trying to get the rates for the address which has been quoted in your contract. Please make sure, the address is correct. Please make sure you are checking the rates, with signature or without signature. If you still can’t find the rates, please contact your account manager. Please also attach the screenshot of OmniParcel manual data entry screen so that we can see what information you are entering.
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title | Can I download the list of resent manifests? |
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Yes, You can download the recent list of manifest from Reprint and manifest screen. You can find your manifest on right side of the screen. Image Added User cannot download the manifest for Omni Dynamic inbound consignments. |
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title | Can I delete my consignment? |
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Yes, you can delete the consignments before manifesting process. You can find the Delete button at the end of reprint and manifest screen. Image Added |
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title | How can I reprint the label after manifesting process? |
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System will allow user to reprint and download label from tracking and history screen. User can search the consignment number and in this screen. Once you get the search record, please click on magnifier glass icon in front of the record. That magnifier glass will open the detailed view about that consignment. User can find the reprint button and download label button over there. Image Added Image Added |
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title | How can I upload my order file in OmniParcel? |
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Please refer to the bulk upload user guide. https://helpdesk.omniparcel.com/knowledge-base/bulk-upload/ |
Expand |
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title | Which import type should I select to upload the order file? |
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Our standard OmniParcel upload file is “Seko Bulk Upload and Print”, however please confirm with your account manager about file type. |
Expand |
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title | I get address not valid error even though my address is correct. |
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Please contact support@omniparcel.com with all details like your account name and specific error details. |
Expand |
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title | I can’t see my suburb in OmniParcel suggestion list. |
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Please contact support@omniparcel.com with all details like your account name and specific error details. |
Expand |
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title | I didn’t get the label of my returns consignment. |
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There would be few reasons behind that, Make sure you have used the correct email address without any spelling mistakes and make sure you have checked your spam folders as well. If you still have any issue, please contact Support@omniparcel.com with all details of your transactions. |
Expand |
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title | What email address should I use to send my upload file? |
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|
Email address will be unique by different account and by different file type. If there is no special requirement then your default upload file template will be Seko Bulk Upload and Print. To get to know more about your template please contact your account manager. You can find your email id from below steps. Navigate to OmniParcel Menu > Bulk Printing > Bulk Upload Beta Your email address would be based on your upload file type. See below image for more details. Image Added Please note: Every customer and every new OmniParcel account will have unique email ID. |
Expand |
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title | Can I use my own consignment range? |
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Yes, you can use your own consignment range, please contact your account manager to know more in details. |
Expand |
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title | Can I use my own carrier account number in OmniParcel? |
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Yes, you can use your own carrier account in OmniParcel, please contact your account manager to know more in details. |
Expand |
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title | Can I Delete the consignments after manifest? |
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No, you cannot delete the consignment once it’s been manifested. |
Return to the top
OmniParcel Printing
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title | What is the print agent? |
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The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here: /wiki/spaces/OPKB/pages/2257617001 |
Expand |
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title | How many types of different size label can OmniParcel generate? |
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OmniParcel can generate 4” X 6”, 4” X 7” and A4. |
Expand |
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title | How can I install my print agent? |
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To know more about Print Agent click here: /wiki/spaces/OPKB/pages/2257617001 |
Expand |
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title | Which login should I use to login in Omni Print Agent? |
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You must use your own OmniParcel account to login in Omni Print Agent. |
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title | Where can I see my printer’s queue in OmniParcel? |
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You can check your printer’s queue in OmniParcel Menu > Administration > Printers & Queue |
Expand |
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title | How can I select my default printer? |
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You can go to OmniParcel Menu >Administration> Preference and Settings > Label Printer |
Expand |
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title | Do I need Microsoft framework to install Print Agent? |
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To know more about Microsoft framework requirement please click here: /wiki/spaces/OPKB/pages/2257617001 |
Expand |
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title | I can’t print the labels? |
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There are few things which you need to check first; Make sure, your print agent is running in your windows system tray, Make sure your printer is turned On, Make sure your printer has enough papers inside, Make sure you are using compliant printer.
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title | I can’t do anything in Print Agent, its seems like frozen and cant even click anywhere in OmniPrint Agent. |
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This issue might happen due to stuck print jobs. Please go to your OmniParcel Menu > Print & Queue Delete (Kill) all stuck jobs Delete your print agent setup Close the print agent from your computer Start it again Configure the print agent again from scratch. Check this page for print agent configuration: /wiki/spaces/OPKB/pages/2257617001
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title | I can’t scan the barcode after printing. |
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This issue could happen if printing quality is not good. Please trouble shoot your printer to print sharp prints. |
Expand |
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title | Fix labels being grainy or blurry when printed on a Zebra label printer |
---|
|
Users of a Zebra label printer can experience labels being grainy or blurry when printed using the OmniParcel Print Agent
If you experience labels being blurry or grainy when printed on a Zebra printer using the OmniParcel Print Agent, please follow the steps below to resolve the problem. The problem is usually caused by an option called “Dithering type” not having been set to “None”. Please note that if you have an older setup, this option may instead be called “Simulation”. To change this, open up the Windows settings go to the “Devices”, then select “Printers & scanners” in the menu on the left. Image Added Select the Zebra printer and click on “Manage”. Image Added Click on “Printing preferences”. Image Added Now select the tab “Dithering”, select the option “None” under “Dithering type”, click on “Apply” and then click “OK”. Image Added |
Expand |
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title | What is your recommended label printer? |
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|
All our labels are tested on Zebra GK420D Direct Thermal Printer with default settings. |
Return to the top