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Yes, you can. Please check Returns Email Template management screen at https://helpdesk.omniparcel.com/knowledge-base/return-email-template/visit the commodities management page for more details.

To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To learn more about blocking consignments please visit the block consignment page.

It’s not allowed to change the address once the consignment is manifested. If you would like to change the address before the manifest process, then please delete the consignment from reprint and manifest screen or via API and create the a new oneconsignment. If you have already manifested the consignment and the parcel is still in our warehouse then please contact our customer service at customerservice@omnianza.zendesk.com with complete details of your OmniParcel account and parcel.

Please go to your profile settings to change the timezone. You can on your login name on top right corner.

If creating consignments via API, ensure that receiver email is populated and that you are passing SendTrackingEmail as “true”.

If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen.

You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key.

First login with your OmniParcel account details, then follow below instructions.

Click on Manage Users from Administration menu.

Click on the User you need API for.

You will find your API Key at the bottom of this setting page.

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But, make sure you would need your different API key for your staging (test) account. If you do need to require staging environment, then please contact your account manager.find your API Key at the bottom of this setting page.

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Please view our branded tracking portal page for more information.

You can check the total clicks on Ad track banners by going in OmniParcel> Reports > Tracking Portal Stats?

Please check the settings for tracking email customization at here.
https://helpdesk.omniparcel.com/knowledge-base/tracking-portal-campaign/

Yes, you can track your parcel by order number if you have provided your order number in reff1/ Delivery reference the DeliveryReference field at the time of consignment creation.

Yes, you can integrate your live chat application widget code in track and trace email setting.

To add your live chat code, user need to go to track and trace Email settings,

Menu> Administrator > Track & Trace Emails

Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page.

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No, you cannot delete the consignment once it’s been manifested.

The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here. https: /wiki/helpdesk.omniparcel.com/knowledge-base/install-print-agent/spaces/OPKB/pages/2257617001

Users of a Zebra label printer can experience labels being grainy or blurry when printed using the OmniParcel Print Agent

If you experience labels being blurry or grainy when printed on a Zebra printer using the OmniParcel Print Agent, please follow the steps below to resolve the problem.

The problem is usually caused by an option called “Dithering type” not having been set to “None”.
Please note that if you have an older setup, this option may instead be called “Simulation”.

To change this, open up the Windows settings go to the “Devices”, then select “Printers & scanners” in the menu on the left.

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Select the Zebra printer and click on “Manage”.

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Click on “Printing preferences”.

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Now select the tab “Dithering”, select the option “None” under “Dithering type”, click on “Apply” and then click “OK”.

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