Returns Portal Customisations

The customer portal is managed in OmniReturns, this system is where returns and/or labels are created.

If you are using the Seko OmniReturns portal for your customers to create returns, all returns can be found via the OmniReturns portal along with customisations

User Interface

Brand the returns portal for a seamless experience

• Logo

• Background image

• Button colour

• Heading Text colour

Customer Support

• Customer Service
  Add a link to your Contact Us page so customers can directly contact your Customer Service team.

• Return Policy
  Link to your Returns Policy so customers can check this whilst creating a return.

All the above is managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit

Return Success Page

• Continue Shopping button
  Direct customers back to your website

• Promotional Banner
  Promote your latest sales and offer, product range or anything to customers to encourage repeat purchases

The above is managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit > Scroll to Success Page

Data Collection

• Return Reason (Mandatory)

You have the option to collect the below information

• Sub-return reason
  This is great to help you deep dive the reason for returns. This is enabled per return reason.

• Upload images
  This is especially useful for Faulty returns, you can see photos of the fault before the return is back at your warehouse. This is enabled per return reason meaning you could enable this for Faulty returns only.

• Free text description
  Customers will be required to write in their own words, why they are returning this item. Great for in depth understanding of returns. This is enabled per return reason.

• Review Returns
  This feature enables you to approve returns prior to label creation, ideal for Faulty returns or for those retailers who would like to be across each return. For more information, please click here. This is enabled per return reason.

• Proof of purchase
  This is useful for in-store purchases being returns online, where you may not have the order information. This is enabled or disabled for all returns if no order information is provided.

• Product Condition
  You can identify if the item is in new or used condition. This is enabled or disabled for all returns.

• Return Option
  Allow customers to chose if they would like a Store Credit, Refund or Exchange. Alternatively, this can be automated using a set of rules determined by a returns policy. This is enabled or disabled for all returns.