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Requesting User Access

The following must be provided when requesting a new user login to the ServiceNow Desk.

Required Fields​

Description​

Team Member ID

SEKO Alias ID

First Name

Legal first name

Last Name

Legal last name

Address Line

City

Country Code

State

Zip Code

Primary facility (fulfillment center) the user reports to.

Work Email

The SEKO email address, refrain from using personal email addresses.

Department

System departments: Corporate/IT, Inbound, Inventory Control, Outbound, Returns

Language

Start Date

Anticipated start date of user.

Company(s)

The client accounts the user will need access to.

Fulfillment Centers

The fulfillment center(s) user will need access to.

User Creation and Settings

The following is a standardized guide that should be followed when creating, editing a JASCI user. 

Step 1: Open Team Member Lookup  

Team Member Lookup allows an admin to create a new user account or lookup an existing user to modify or terminate the users account.  

On the navigation bar select Admin > TeamMember > Team Member Maint  

Step 2: Create a New User/Modify Existing Account

To create a new user click the “New” button.

To modify an existing account enter the team member ID/name or click the “Display All” button, this will generate a list of all users.

Step 3: Create/Modify User Information

The following information must be entered when creating a new user and can be modified later.