Hubs

Hubs in OmniReturns represent the first mile destination, if Seko are processing the clients returns this will be our processing hubs.

When is a new hub required?

If the returns are going direct back to the retailers facility, a new hub will need to be set up. Before this is done and set live, the carrier manager needs to confirm we have a account with the local first mile carrier to deliver to the location

Add a new hub

1. In OmniReturns > Mange > Hubs > Add new hub

2. Complete fields

   1. Name: this will show within the OmniReturns admin portal, please use a sensible name such as Retailer Location

   2. Enter the address for the hub. This will be used as the first mile destination and will print on the label. This will be passed to the carrier during label creation and must be the same address we have a carrier account for.

   3. Email: enter the email address for who manages the hub

   4. Serviceable Countries: this will determine which countries have access to send to this hub e.g. for EU carriers all EU countries needs to be added

   5. Refundid: This is a 3rd party company who we partner with, see details at Refundid. If a client would like to use refundid, it needs to be turned on at the hub AND turned on under each retailer > settings > assign hubs

3. Click SUBMIT