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General questions

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title	What is my account number?

You can find your account number at the bottom right corner of your OmniParcel page after successful login.

General-3.1

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title	Can I check the tracking report of my multiple accounts?

Yes, you can check your tracking report of all your OmniParcel accounts together. Just You just need to make sure all your accounts are grouped together. If you are not getting your account in this groupseeing all your accounts, please contact our helpdesk.

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title	Can I define my fix stock sizes?

Yes, you can. Please refer to the stock size management pagehttps://helpdesk.omniparcel.com/knowledge-base/stock-size-management/

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title	Can I upload my address book to save in OmniParcel database?

Yes, you can. Please check the address book management page for more information : https://helpdesk.omniparcel.com/knowledge-base/address-book-management/

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title	Can I configure the email template of returns consignment?

Yes, you can. Please check Returns Email Template management screen at https://helpdesk.omniparcel.com/knowledge-base/return-email-template/

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title	Can I add my regularly used commodities details?

Yes, you can. Please check visit the commodities management page for more details.
https://helpdesk.omniparcel.com/knowledge-base/commodities/

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title	Can I do custom mapping of my order file?

Yes, you can please check custom mapping management page at https://helpdesk.omniparcel.com/knowledge-base/customs-mapping/

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title	How can I stop my parcels at Origin if its above certain value?

To stop your parcel at origin scan you need to add block consignment functionality in OmniParcel. To know learn more about blocking consignments please visit the block consignment please check at https://helpdesk.omniparcel.com/knowledge-base/block-consignment/page.

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title	How can I change incorrect address after consignment creation?

It’s not allowed to change the address once the consignment is manifested. If you would like to change the address before the manifest process, then please delete the consignment from reprint and manifest screen or via API and create the a new oneconsignment. If you have already manifested the consignment and the parcel is still in our warehouse then please contact our customer service at customerservice@omnianza.zendesk.com with complete details of your OmniParcel account and parcel.

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title	Do I need to whitelist my Ips?

No, you don’t need to whitelist your IP, but in case however if your IP is blocked then , please contact support@omniparcel our helpdesk. com

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title	How can I change my default time zone for all reporting?

Please go to your profile settings to change the timezone. You can on your login name on top right corner.

General-3.13

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OmniParcel API

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title	My customers are not receiving tracking emails

In API integration with OmniParcel please make sure you have used proper tag to ask for tracking events on given email ID, also please make sure you have used that tag outside of individual consignment Item array?If creating consignments via API, ensure that receiver email is populated and that you are passing SendTrackingEmail as “true”.

If you are creating Consignments manually then please make sure you have ticked “Send T & T” option in manual consignment creation screen.

Api-1.1

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title	Can I API OmniParcel to get tracking events?

Please refer to this section 8.0 TRACKING WEBHOOK / 9.0 CSV / 10.0 API - read through Yes, please see our tracking options here.

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title	I am not getting tracking email even if I request in API

Please check your track and trace email settings in OmniParcel to make sure your default template is not disabled. The settings will be at OmniParcel > Administration > Track and Trace Emails

Api-1.6

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title	How can I get my API key?

You can get your API key from your OmniParcel account settings, but you must be OmniParcel Site Admin to get this API key.

First login with your OmniParcel account details, then follow below instructions.

Click on Manage Users from Administration menu.

Api-1.9.1

Click on the User you need API for.

Api-1.9.2

You will find your API Key at the bottom of this setting page.

Api-1.9.3

But, make sure you would need your different API key for your staging (test) account. If you do need to require staging environment, then please contact your account manager.

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OmniParcel Tracking

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title	What is the tracking URL?

http://track.omniparcel.com is the tracking URL for all consignments created by OmniParcel

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title	Can I customise and use my own tracking URL?

You can have your personal branded tracking URL like http://track.mysitename.com. To setup your branded tracking URL please follow the settings from branded URL setting page https://helpdesk.omniparcel.com/knowledge-base/setup-branded-domain-name/have a look at our tracking portal campaign and branded tracking portal pages.

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title	How can I customise rotating ad banners on tracking portal?

Yes, you can. Please click below to see the setting for ad track banners management.
https://helpdesk.omniparcel.com/knowledge-base/tracking-portal-campaign/Please view our branded tracking portal page for more information.

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title	How do I know the number of total clicks on my ad banners?

You can check the total clicks on Ad track banners by going in OmniParcel> Reports > Tracking Portal Stats?

2-04

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title	How can I customise tracking emails?

Please check the settings for tracking email customization at here.
https://helpdesk.omniparcel.com/knowledge-base/tracking-portal-campaign/

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title	Can I track my parcel by order number?

Yes, you can track your parcel by order number if you have provided your order number in reff1/ Delivery reference the DeliveryReference field at the time of consignment creation.

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title	Can I subscribe for tracking update alert?

To register for the tracking event update you need to subscribe on to email alert alerta for tracking events. Email alert tracking subscription textbox will only appear on tracking portal if the settings for that alert textbox is enabled.

To enable the tracking alert box, user need to go to track and trace Email settings,

Menu> Administrator > Track & Trace Emails

Tracking-2.7

Select your track and trace email setup or create new if you don’t have one. Then change show subscriber = Yes.

Tracking-2.7.2

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title	Can I integrate my Live Chat application on tracking portal?

Yes, you can integrate your live chat application widget code in track and trace email setting.

To add your live chat code, user need to go to track and trace Email settings,

Menu> Administrator > Track & Trace Emails

Tracking-2.8

Select your track and trace email setup or create new setup if you don’t have one. You can find chat script Code text box to paste your code at the bottom of setting page.

Tracking-2.8-2

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OmniParcel Consignment Creation

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title	I can’t get the rates in manual consignment creation screen?

There are many reasons behind that.

Please make sure you are trying to get the rates for the address which has been quoted in your contract.
Please make sure, the address is correct.
Please make sure you are checking the rates, with signature or without signature.
If you still can’t find the rates then , please send copy of your contract and the details of address where you can’t find rates to support@omniparcel.comcontact your account manager.
Please also attach the screenshot of OmniParcel manual data entry screen so that we can see what information you are entering.

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I can’t get the rates for my returns consignment?

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There are many reasons behind that.

Consigment-4.2 Image Removed

Make sure you are on correct page, your url should have shiptype=2
You can go to the correct page from below page.

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title	Can I download the list of resent manifests?

Yes, You can download the recent list of manifest from Reprint and manifest screen. You can find your manifest on right side of the screen.

Consigment-4.3

User cannot download the manifest for Omni Dynamic inbound consignments.

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title	Can I Delete the consignments after manifest?

No, you cannot delete the consignment once it’s been manifested.

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OmniParcel Printing

Response 9

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title	Question 9

What is the print agent?

The Print Agent is the utility that runs on your PC, in the background managing all the print jobs. To know more about Print Agent click here: /wiki/spaces/OPKB/pages/2257617001

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title	Question 9

How many types of different size label can OmniParcel generate?

OmniParcel can generate 4” X 6”, 4” X 7” and A4.

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title	Question 9

How can I install my print agent?

To know more about Print Agent click here: /wiki/spaces/OPKB/pages/2257617001

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title	Question 9

Which login should I use to login in Omni Print Agent?

You must use your own OmniParcel account to login in Omni Print Agent.

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title	Question 9

Where can I see my printer’s queue in OmniParcel?

You can check your printer’s queue in OmniParcel Menu > Administration > Printers & Queue

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title	Question 9

How can I select my default printer?

You can go to OmniParcel Menu >Administration> Preference and Settings > Label Printer

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title	Question 9

Do I need Microsoft framework to install Print Agent?

To know more about Microsoft framework requirement please click here: /wiki/spaces/OPKB/pages/2257617001

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title	Question 9

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title	Question 9

RTS

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title	Question 9

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title	Question 9

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title	Question 9

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title	Question 9

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title	Question 9

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title	Question 9

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title	Question 9

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title	Question 9

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title	Question 9I can’t print the labels?

There are few things which you need to check first;

Make sure, your print agent is running in your windows system tray,
Make sure your printer is turned On,
Make sure your printer has enough papers inside,
Make sure you are using compliant printer.

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title	I can’t do anything in Print Agent, its seems like frozen and cant even click anywhere in OmniPrint Agent.

This issue might happen due to stuck print jobs.

Please go to your OmniParcel Menu > Print & Queue
Delete (Kill) all stuck jobs
Delete your print agent setup
Close the print agent from your computer
Start it again
Configure the print agent again from scratch. Check this page for print agent configuration: /wiki/spaces/OPKB/pages/2257617001

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title	I can’t scan the barcode after printing.

This issue could happen if printing quality is not good. Please trouble shoot your printer to print sharp prints.

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title	Fix labels being grainy or blurry when printed on a Zebra label printer

Users of a Zebra label printer can experience labels being grainy or blurry when printed using the OmniParcel Print Agent

If you experience labels being blurry or grainy when printed on a Zebra printer using the OmniParcel Print Agent, please follow the steps below to resolve the problem.

The problem is usually caused by an option called “Dithering type” not having been set to “None”.
Please note that if you have an older setup, this option may instead be called “Simulation”.

To change this, open up the Windows settings go to the “Devices”, then select “Printers & scanners” in the menu on the left.

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