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The customer portal is managed in OmniReturns, this system is where returns and/or labels are created.

If you are using the Seko OmniReturns portal for your customers to create returns, all returns can be found via the OmniReturns portal along with customisations

User Interface

Brand the returns portal for a seamless experience

  • Logo
    It is recommended to use a logo with a transparent or white background. The logo will be scaled to fit in the header.

  • Background image
    Please use an image of 1280px by 720px. The background image will be horizontally centered and cropped on mobile devices, please keep this in mind when designing the image.

  • Button colour
    This it the arrow button highlighted below

  • Heading Text colour
    This is the “YOUR RETURN” text highlighted below

Customer Support

  • Customer Service
    Add a link to your Contact Us page so customers can directly contact your Customer Service team.

  • Return Policy
    Link to your Returns Policy so customers can check this whilst creating a return

You can chose to have one or none of these links. However, we do recommend adding your Customer Service link to assist customers in the circumstance they would like to contact you.

All the above is managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit

Return Success Page

  • Continue Shopping button
    Direct customers back to your website

  • Promotional Banner
    Promote your latest sales and offer, product range or anything to customers to encourage repeat purchases.
    Specifications

    • we recommend using a square image however a landscape rectangle can also work

    • the banner will be scaled to fit into the available space

    • we also recommend adding a 2 px border to the banner to help this stand out against the background

The above is managed in OmniReturns > Manage > Retailer > Search retailer > Click Edit > Scroll to Success Page

Data Collection

  • Return Reason (Mandatory)

You have the option to collect the below information

  • Sub-return reason
    This is great to help you deep dive the reason for returns. This is enabled per return reason.

  • Upload images
    This is especially useful for Faulty returns, you can see photos of the fault before the return is back at your warehouse. This is enabled per return reason meaning you could enable this for Faulty returns only.

  • Free text description
    Customers will be required to write in their own words, why they are returning this item. Great for in depth understanding of returns. This is enabled per return reason.

  • Review Returns
    This feature enables you to approve returns prior to label creation, ideal for Faulty returns or for those retailers who would like to be across each return. For more information, please click here. This is enabled per return reason.

  • Proof of purchase
    This is useful for in-store purchases being returns online, where you may not have the order information. This is enabled or disabled for all returns if no order information is provided.

  • Product Condition
    You can identify if the item is in new or used condition. This is enabled or disabled for all returns.

  • Return Option
    Allow customers to chose if they would like a Store Credit, Refund or Exchange. Alternatively, this can be automated using a set of rules determined by a returns policy. This is enabled or disabled for all returns.

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