Refundid

Refundid is currently only available in Australia

Requirements

• retailers have “Customer chose return option” enabled

• Retailers must be signed up with Refundid before we can set them live

Enabling Refundid

1. Post in Refundid teams chat confirming Retailer Name, and OmniReturns ID (Refundid need this for the integration).

2. Refundid must confirm the retailer is set up at their end

3. Turn on Refundid in OmniReturns

   1. The hub must have Refundid enabled

      1. Go to Manage > Hubs > search for Hub that the retailer is using for Australia

      2. Click Edit on the required Hub

      3. Set Refundid to Yes

      4. Click Save

   2. Then turn Refundid on under the retailer, for that hub.

      1. Go to Manage > Retailer > Search for retailer > Edit > Assign Hubs

      2. Find Australia hub, on Refundid set to Enable

      3. Click Save

4. Test the integration

   1. in the retailers return portal, enter order number and email

   2. select an item, and select Refund as the return option

   3. Proceed through returns portal to Payment page

   4. Click Refundid as refund option

   5. Click Submit

   6. Confirm Refundid portal is opened with the “Order found” success message

   7. If any issues, please contact support@omniparcel.com

Customer Journey

Open