Resource Matrix (US)
- Sean Woods (Unlicensed)
Department | Employee | Employee Email | Escalations | Employee Emails |
|---|---|---|---|---|
Sales & Product | ||||
Product(Outbound) | Sean Woods | Richard Maclaren | ||
Product(Returns) | Shanley Compton | Sean Woods | ||
Marketing | Sean Woods | Liz Sanchez | ||
Account Management | Jackie Choumas | Sean Woods | ||
Strategic Sales Support | Sean Woods | Richard MaClaren | ||
Pricing & Product Support | Sean Woods | Sinsin Chandra | ||
Onboarding | ||||
Account Setup | Jackie Choumas | Liam Corry | ||
Onboarding(Omni) | Jackie Choumas | Sean Woods | ||
Operations | ||||
Operations | Pilipo Tina | N/A | N/A | |
Network Operations | Sinsin Chandra | Frank Parisi | ||
Carrier Management (US Only) | Frank Parisi | Rick Lee | ||
Client Support & IT | ||||
IT Support(Omni) | Omni IT Helpdesk | Mette Evenjth | ||
Customer Service | ZenDesk Portal | Sean Woods | ||
Integrations & IT | Mette Evenjth | Adam Cama | ||
Client Support | Jackie Choumas | Sean Woods | ||
Billing & Finance | ||||
Client Invoicing(Domestic) | Luis Santiago | JoseLuis Perez | ||
Client Invoicing(Cross Border) | Jasmine Urzua | Mohammed Idrish | ||
Carrier Invoicing | Frank Parisi | N/A | N/A | |
Omni Billing(Process) | Mohammad Idrish | Sinsin Chandra | ||
Pixior | ||||
Pixior-Operations | Rigo Bacillo | N/A | N/A | |