Happy Returns

SEKO OmniReturns has partnered with Happy Returns to allow customers based in the U.S to drop off their return items at over 5,000 Returns bars locations nationwide

Benefits

Location, Location, Location

• 75% of Americans live within 10 miles of a Return Bar 

• Continental 48 states + DC

• 277 metro areas

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Returns Bar Locations

Sustainability

By replacing cardboard with reusable totes, Happy Returns reduces greenhouse gas emissions by 120k lbs for every one million returns*

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The SEKO and Happy Returns Process

Customers will see the option to select the service they wish to use to return their items. Each service can have a different price, as defined by you.

If Happy Returns is selected as the service, a map will appear (shown above) for customers to see their nearest drop off location. The map automatically shows the 5 nearest locations based on their order delivery address.
Customers can also search for an alternative location. A link to the Happy Returns locations will be emailed to the customer with their QR code, once the return is created.

To educate customers about the benefits of using Happy Returns, there is a tool top (question mark icon) you can see in the above screenshot which opens a lightbox (shown right).

These benefits will encourage customers to choose Happy Returns, even if the price is higher than alternative options.

Customers will receive an email from Happy Returns upon dropping their items off at a Returns bar.

Requirements

• Happy Returns is currently only in the United States of America

• Product images must be provided

• Issuing of the refund, store credit or exchange order will be done when the goods are dropped off to Happy Returns. This is not configurable.

If you’re interested in adding this amazing Customer Experience to your returns service, please reach out to your SEKO account manager.

^{*Source: Reducing Greenhouse Gas Emissions Through Consolidated Returns Shipments: A Retail Study, 2018}