What do you need help with?

Useful Links:

Link	Description

Link	Description
RED NA Playbook	Go to guide for domestic. Great tool for new employees!
RED NA Search Filters	Interactive short video on how to use RED NA Search Filters. Great tool for new employees!
RED NA HAWB & MAWB Query & User Views	Interactive short video on how to query HAWBs & MAWBs and save user views. Great tool for new employees!
RED NA Outbound Operations	Best Practice for Outbound Cartage Operations
RED NA Inbound Operations	Best Practice for Inbound Cartage Operations
RED NA Shipment Entry	Best Practice for Shipment Entry
RED NA PU & DEL Manifest	How to create PU & DEL Manifest for drivers using the SEKO POD app
Create a New Shipper/Consignee/Client	Interactive short video on how to create a new profile.
Mass MAWB Upload Template	Template required for MASS MAWB uploads
RED NA MASS MAWB Upload Process	Process to upload MASS MAWBS
Fed Ex Ops Processing and Billing Guide	Best Practice of Billing and Coding for Fed Ex
RED NA Ground Quoting	Interactive short video on how to use the quote function in RED NA
7L Quoting	Interactive short video on how to use 7L quoting
Job Costing	Stay Tuned/Under Review

RED NA Support

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Your go to space for all things RED NA & Domestic!

Systems Support Team:

Jacquelene Manfredini

Sr. Manager, Operations Support

Justin Horwitz

Corporate Support Manager

Domestic KPI's Operational Excellence

Is your station hitting the SEKO Performance KPI's? We strive for Operational Excellence! All stations receive a daily progress control board report that shows current stats and KPIs. For more information on this report reach out to management. For additional training or questions reach out to Service Desk Portal

Visit this link to review the KPI metrics SEKO Domestic KPI Definitions

What's New in RED NA?

RED NA Release Notes & History

What's Happening in the Domestic Market?

January 2021 Carrier Updates

Forward Air GRI ***Effective February 1st*** See the January 2021 Carrier Updates above for more info.

RED NA Road Map

2021 Initiatives

Improve quoting functionality
Improve issues management functionality & field roll out
Bringg Integration - Phase 1 - TBD (Early Stages)

What else would you like to see? Submit a feature request to the service desk with use cases for consideration. Service Desk Portal

RED NA Domestic Archive page