OmniReturns Portal

Returns Portal Customisations

The customer portal is managed in OmniReturns, this system is where returns and/or labels are created and managed.

If you are using the Seko OmniReturns portal for your customers to create returns, you can brand your portal and customise what information is collected from customers during return creation.

Label Fees

You can chose the value to charge customers for return labels, this is configurable by country.

1. Login to OmniReturns

Review Returns

Released February 2021

This will create a return request which will be reviewed by your Customer Service team prior to collecting payment from customers (where applicable) and prior to creating a return label. Returns can be opted in to be reviewed per return reason e.g. you could opt to review returns for Faulty but not for change of mind.

Retailer Settings

The details in the ‘Update Retailer Info’ section are set during the SEKO onboarding stage. Please use
caution when changing any of the settings in this section and contact support: support@omniparcel.com
if you have any concerns.

We strongly recommend creating a test return after any changes are made to the Retailer Settings.

Refund and cancel a Return Label

If a customer no longer wishes to return their items and would like to be refunded for the cost of the label, you can refund the cost of the label to them.

The Refund button will ONLY show to retailers who use their own Stripe account to collect funds from return labels. If you do not use your own Stripe account, please contact Customer Service otherwise please continue with the instructions below

Create a Return for a customer (Manual Return)

This functionality will be mainly useful for the customer service operator for the occasion when they choose to create a label on behalf of the customer and send that label directly to the customer.

1. In OmniReturns, go to Manual Return

Create Voucher Codes

Voucher codes can be generated and issued to customers, to allow them to create a free return (ie they will not be required to pay for the label).

Once issued to the customer, they simply enter the ‘Voucher Code’ into the client facing portal.

To create a ‘Voucher Code’ please follow the steps below:

Add a new OmniReturns user

This guide details how new users get set up to access OmniReturns

There is two parts to this process, the user must be created in OmniReturns, they then must ‘sign up’ to set their password and verify their email address.

1. Add user in OmniReturns