USA Corporate AP Contact Info

Owned by Jacquelene.Manfredini
May 09, 2023
2 min read

What we do need for each branch is your continued support by processing shipments timely, including:

  • Entering costs timely into the operating systems,

  • Providing the vendor with all the necessary information when booking their services, such as the Seko Hawb number, which is critical to matching invoices, and  

  • Making sure you are using the full functionality of APTrac at the branch level and hold off on sending emails to the AP Help Desk team on questions you can research directly. 

    • APTrac features include: seeing if AP received an invoice, viewing the invoice status and seeing payment details, amongst other information. 

    • See LINK for access to Quick Reference Guide & APTrac User Manual

    • Additional training you can reach out to Kim Woods or Melissa Ragano

 

Effective immediately, the Domestic Accounting and the International Accounting teams will report directly to me for all items requiring escalation. 

 

  • For initial emails requesting assistance from AP.HelpDesk or WNS.IS, please do not include me on email distribution.  The teams will need an opportunity to review and respond first.

  • For escalations, forward the email conversation to my attention and remove the group email address (i.e., AP.HelpDesk or WNS.IS).

 

Reasonable Expectations due to Staff Reduction:

 

Domestic Accounting Team – AP.HelpDesk@sekologistics.com

  • AP Help Desk Response time: changing to 3-4 days response time from 2-days. 

  • Statement Processing:  focus will be on invoices 45 days and older.  Statements with open invoices 44 days to current will be discarded.

 

International Accounting Team - wns.is@sekologistics.com

  • Agent settlements, CASS, Pay Cargo Response time:  changing to 3-4 days response time from 2-days. 

  • CW reversal of posted costs: – can take up to 48 hours.  All request for posted cost reversals must be submitted via this link: CW Request Form.  All email requests for posted cost reversals will not be processed but returned to be submitted via the link.

 

Make sure your branch and vendors are following the AP submission guidelines (see attached) for sending all invoices based on business type either to APTrac.AccountsPayable@sekologistics.com for domestic payables (vendors inside the U.S. paid via USD currency) and ocean carriers should submit invoices to APTrac.Ocean@sekologistics.com.

 

For overseas agents (vendors outside the U.S. and paid in foreign currency) all invoices should be submitted to APTrac_TRANSINT@sekologistics.com.